Frequently Asked Questions
Our FAQ page is designed to provide answers to commonly asked questions about our brand, products, and services. If you have any other questions or need further assistance, please don't hesitate to contact our customer service team at info@ghayathelabel.com.
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What is Ghaya?
Ghaya is a fashion brand that celebrates individuality and empowerment through eco-friendly and versatile clothing pieces. Our name, derived from Arabic, means "fulfillment" or "ultimate purpose."
How do I make a purchase?
- Browse through our collection and select the items you love.
- Add them to your shopping cart.
- Proceed to checkout and fill in your shipping and payment details.
- Review your order to ensure everything is correct.
- Confirm your purchase, and you're all set!
Where are your products made?
Our products are ethically made locally in the UAE.
What materials are used in your clothing?
We aspire to be a fully sustainable brand in the future, so for the first collection we made sure to use eco-friendly materials such as organic cotton, linen, viscose and tencel.
When will my order be delivered?
For UAE orders, expect delivery within 3 days.
Do you offer international shipping?
Currently, we only offer direct delivery to the UAE. However, we plan to expand our shipping destinations worldwide very soon. Shipping costs and delivery times may vary depending on your location.
How can I contact customer support?
You can reach our customer support team via email at info@ghayathelabel.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
What is your exchange policy?
We accept exchanges within 3 days of delivery for unused and unworn items with their original tags attached. Kindly reach out to us on our email info@ghayathelabel.com for any exchange inquiries.
Do you have a physical store where I can try on items?
Currently, we operate exclusively online.